United States Ombudsman Association 34th Annual Conference, Indianapolis, Indiana
Kristie Hirschman, Assistant Ombudsman from Iowa, and Linda Lord-Jenkins, Alaska Ombudsman
Charlene Burkett, Conference Host and Indiana Department of Corrections Ombudsman, Susan Millbank, Spokane Transit Ombudsman and Tim Burns, Spokane Police Ombudsman
Shark petting area at the Indianapolis Zoo
Conference venue – Indiana Convention Center
Conference hotel – Courtyard Suites
Indiana State Museum, location of the opening reception for the conference