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- Keynote Speaker, Alicia Shepard, Former Ombudsman, National Public Radio
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- St. John’s River in Jacksonville, Florida, home of the “Seven Iconic Bridges”
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- Attendees at the session entitled Data Collection as Government Quality Assurance and Ombudsman Accountability
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- Conference Hotel, Crowne Plaza Jacksonville Riverfront
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- Participants of the Sharpening Your Teeth training
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- Presenter Brandy Alexander, Assistant Ombudsman, Joint Office of Citizen Complaints, Dayton, Ohio
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- USOA Board members, Gordon Lind, Joanne MacDonnell, Kristie Hirschman and Gerald Papica
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- André Marin, Ombudsman, Ontario, Canada, one of the instructors for the Pre-Conference session, Sharpening Your Teeth
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- Conference Host, Dinah Coleman-Mason, Ombudsman, City of Jacksonville
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- USOA President, Linda Lord Jenkins, Ombudsman, State of Alaska
