United States Ombudsman Association 34th Annual Conference, Indianapolis, Indiana
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- Conference hotel – Courtyard Suites
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- Kristie Hirschman, Assistant Ombudsman from Iowa, and Linda Lord-Jenkins, Alaska Ombudsman
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- Charlene Burkett, Conference Host and Indiana Department of Corrections Ombudsman, Susan Millbank, Spokane Transit Ombudsman and Tim Burns, Spokane Police Ombudsman
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- Conference venue – Indiana Convention Center
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- Indiana State Museum, location of the opening reception for the conference
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- Shark petting area at the Indianapolis Zoo
