Ombudsman Library
This ombudsman-related articles and reference library will continue to expand as we receive recommendations from our membership.
USOA Newsletters
USOA Governmental Ombudsman Standards
The United States Ombudsman Association Governmental Ombudsman Standards (pdf) were approved on [...]
Model Ombudsman Act
The United States Ombudsman Association Model Ombudsman Act for State Governments were approved approved on February 11, 1997 by the United States Ombudsman Association’s Board of Directors.
Stanley V. Anderson Collection
This collection of materials has been used by scholars to research and produce a large number of works on the plausibility of, need for, and success of Ombudsmen throughout the world.
USOA Participation on ABA Ombudsman Committee from 2001
The proposed standards also allow the establishment of "Advocate Ombudsman" offices, which we believe are antithetical to the basic ombudsman value of being impartial in the examination of complaints.
Essential Characteristics of a Classical Ombudsman
A classical Ombudsman functions in government to receive and investigate complaints. The irreducible minimum characteristics such an Ombudsman must have are: Independence, Impartiality and Fairness, Credibility of the Review Process, and Confidentiality.
The Ombudsman
What I'd like to do today is tell you a little about what an Ombudsman is and what it is not, and then talk about how having an Ombudsman in your state can benefit you, the legislators you serve and the constituents they represent.