United States Ombudsman Association 36th Annual Conference, Scottsdale, Arizona
Panelists: Dennis Goodwin, Ombudsman, Office of Colorado’s Child Protection Ombudsman, Fiona Crean, Ombudsman, Office of the Ombudsman, City of Toronto, and Diane Wellborn, Ombudsman and Executive Director, Dayton-Montgomery County Ombudsman’s Office
USOA President, Robin Matsunaga, Hawaii Ombudsman
“Ethical Decision-Making When Values Clash”- Art Hinshaw, Clinical Professor of Law, Director, Lodestar Dispute Resolution Program, Sandra Day O’Connor College of Law, Arizona State University
“Ombudsman’s Challenge: Equitably Serving Citizens with Mental Health Issues” – Fiona Crean, Ombudsman, Office of the Ombudsman, City of Toronto
“Asset vs. Liability – Hiring and Managing Employees” – Amy Calderwood, Ombudsman, King County Ombudsman Office, Patrick Dows, Director, Office of the Family and Children’s Ombuds, State of Washington, Linda Lord-Jenkins, Ombudsman, State of Alaska
“Ombudsman as Advisor: A Solution for Optimal Public Sector Organizational Governance” – Sharon Asar, Associate Ombudsman, U.S. Consumer Financial Protection Bureau
“Investigative Report Writing: Leading You Out of the Barren Desert” – Bert Dalmer and Jeff Burnham, Senior Assistant Ombudsmen, Iowa Office of Ombudsman
“Arguments that Work: Making the Case for Our Conclusions and Recommendations” – Michael Dues, Professor of Communication, College of Social and Behavioral Sciences, University of Arizona
Kristie Hirschman, Senior Assistant, Iowa Office of Ombudsman, Amy Calderwood, Ombudsman, King County Ombudsman Office, Robin Matsunaga, Ombudsman, State of Hawaii, Arizona Senator Nancy Barto, Dennis Wells, Ombudsman, State of Arizona, Joanne MacDonnell, Deputy Ombudsman, State of Arizona, Linda Lord-Jenkins, Ombudsman, State of Alaska
“Sorry Works! – The Importance of Empathy in Resolving Complaints” – Doug Wojcieszak, Founder, Sorry Works!