References

The Governmental Ombudsman Standards, Public Sector Ombudsman, Model Ombudsman Act and Stanley V. Anderson Collection are presented here for public reference.

Ombudsman Articles

Please click here to view the article: The Ombudsman's Guide to Fairness by Gerald R. Papica, E.d.D. This article was excerpted from the Journalism of the International Ombudsman Association Spring 2011 edition.

Biography for Dr. Papica printed in the Journal

Gerald R. Papica received his Ed.D. from Nova Southeastern University specializing in Child and Youth Studies. He also has a Master's of Public Administration from TN State University. Gerald assumed the ombudsman position with the TN Commission on Children & Youth in 2001. He has been a civil service employee for the last 24 years. Gerald has backgrounds in Child Protective Services cases, mediation, and program evaluation. He is an active board member and a conference organizer of the United States Ombudsman Association (USOA).

We will be expanding reference selections as the year progresses and we receive recommendations from our membership.