USOA has a growing resource archives and library in Dayton, Ohio. Available information includes: (files are unless noted)

• Strategic Planning for Ombudsmen Namibia: A Case Study
  Presentation by Dean Gottehrer and Bience Gawanas (PowerPoint)
• Public Sector Ombudsman
• Model Ombudsman Act
• Model Shield Law
• Legislation of various ombudsman offices
• Articles and studies on ombudsmanship
• Ombudsman annual reports
• Annual membership lists and board meeting minutes

For more information contact:

Joint Office of Citizen Complaints
15 East Fourth Street, Suite 208
Dayton, OH 45402-2199
USA 937-223-0573
Fax 937-228-1183