2006 ANNUAL CONFERENCE

The USOA 27th Annual Conference, "Ombudsmen at the Crossroads: Broadening Our Horizons," was held in September 2006 in Des Moines, Iowa and was a great success! See the conference program.

The keynote address was given by Ontario's Ombudsman, André Marin. If you missed his keynote speech, "Innovate or Perish," you can download the text of his speech at: http://www.ombudsman.on.ca/UploadFiles/File/PDF/InnovateorPerish.pdf

See photographs from the 2006 Annual Conference in Des Moines, Iowa.

Ombudsmen at the Crossroads: Broadening Our Horizons
September 12-15, 2006 in Des Moines, Iowa at the Embassy Suites Hotel Des Moines!

Click here to download program in Microsoft Excel format.


MONDAY September 11, 2006

2:00 PM - 6:00 PM	USOA Board Meeting
6:00 PM - 8:00 PM	Dinner and unfinished USOA Board business

TUESDAY September 12, 2006

Registration 7:30 AM - 5:00 PM
8:00 AM - 10:00 AM	Advanced Dispute Resolution Processes and Techniques	New Ombudsman Orientation
10:00 AM - 10:15 AM	Break
10:15 AM - 12:30 PM	Advanced Dispute Resolution Processes and Techniques	New Ombudsman Orientation
12:00 PM - 1:00 PM	Lunch
1:15 PM - 2:45 PM	Advanced Dispute Resolution Processes and Techniques	New Ombudsman Orientation
2:45 PM - 3:00 PM	Break
3:00 PM - 5:00 PM	Advanced Dispute Resolution Processes and Techniques	New Ombudsman Orientation
5:30 PM - 7:30 PM	Reception

WEDNESDAY September 13, 2006

Registration 7:30 AM - 5:00 PM
8:30 AM - 9:45 AM	Opening/Welcome Remarks Governor Vilsack (Invited)
9:45 AM - 10:00 AM	Break
10:10 AM - 11:30 AM	Strategic Business Planning for an Ombudsman	Formal or Chloraformal Report Writing?
11:45 PM - 1:00 PM	Lunch Keynote Speaker André Marin, Ombudsman Ontario Canada
1:15 PM - 2:45 PM	Ombudsman Policy and Procedures Manual: Theory and Practice	Dealing with People who Monopolize Your Resources
2:45 PM - 3:00 PM	Break
3:00 PM - 5:00 PM	Chapter Meetings and IOI North American Region Meeting
Virtual Hallucination Machine available for demonstration 12:00 pm to 5:00 pm

THURSDAY September 14, 2006

Registration 7:30 AM - 5:00 PM
8:30 AM - 10:00 AM	Civility in the Public Arena
10:00 AM - 10:15 AM	Break
10:15 AM - 11:45 AM	Complaints from and Protection of Whistleblowers
12:00 PM - 1:00 PM	Lunch
1:15 PM - 1:30 PM	2007 USOA Conference Announcement
1:30 PM - 2:45 PM	USOA Annual Meeting
2:45 PM - 3:00 PM	Leave hotel for tour Tranport or walk from hotel to State Capitol
3:15 PM - 5:00 PM	Tour of State Capitol and the Ola Babcock Miller Building
5:00 PM - 10:00 PM	Entertainment and Banquet Iowa State Historical Building (Exhibits open 5:00 PM to 10:00 PM)

FRIDAY September 15, 2006

Registration 7:30 AM - 1:00 PM
8:30 AM - 10:00 AM	The Power of an Apology
10:00 AM - 10:15 AM	Break
10:15 AM - 11:45 AM	USOA Standards: Your Professional Compass
11:45 AM - 12:00 AM	Closing Remarks