The USOA 29th Annual Conference will be held the week of September 29 - October 3, 2008 at The Crowne Plaza Campbell House in Lexington, Kentucky.

The 29th Annual Conference schedule is as follows:

Pre-conference Workshops:

September 29-30 (Monday & Tuesday) – New Ombudsman Training

September 30 (Tuesday) – High Conflict Personalities

Main Conference Workshops:

October 1 (Wednesday) -

1. The Call to Post – Conference Opening & Welcome Remarks

2. Concurrent Sessions:

a. And They’re Off - Ombudsmen at the Starting Gate

b. The Morning Line - Writing the Investigative Report (two-part series)

c. At the Clubhouse Turn – On-line Complaint Systems

3. Keynote Address

4. Concurrent Sessions:

a. Closing the Gap – Making Strides on Legal Issues

b. The Steeplechase – Cross-Cultural Awareness

5. USOA Chapter Meetings

October 2 (Thursday) –

1. Plenary Session (One Day):

a. Down the Home Stretch - Evaluating Ombudsmen Operations and Establishing Performance Measures

October 3 (Friday) –

1. Concurrent Sessions:

a. A Steward’s Inquiry - Ethical Analysis

b. Win, Place or Show – The Why and How of Estimating Ombudsman Value Via Surveys (two-part series)

c. The Ombudsman Superfecta - Common Ground Panel

2. The Winner’s Circle - USOA Annual Business Meeting

3. 2009 Annual Conference Announcement

4. Conference Closing/Evaluation

NOTE: There is an Opening Reception on Tuesday PM and an off campus Banquet on Thursday PM.

Click Here to view and download the 2008 Registration Packet and Form.

Click Here to view and download the 2008 conference schedule (Color-coded).

You can find out more about The Crowne Plaza Campbell House and Lexington, KY at these websites:

1. http://www.ichotelsgroup.com/h/d/cp/1/en/hotel/lexsb?rpb=hotel&crUrl=/h/d/cp/1/en/availsearch&ias=y

2. http://www.visitlex.com/

3. http://www.visitlex.com/