USOA Board of Directors
Director – President
Jordan Steffen, Deputy Ombudsman
Child Protection Ombudsman of Colorado
1300 Broadway, Ste. 430
Denver, CO 80203
Phone: 720-625-8640
Email
Director – Vice President
Joel Schwartz, HHS Ombudsman
Texas Health and Human Services Office of the Ombudsman
1106 Clayton Lane Suite 300
Austin, TX 78723
Phone: 512-706-7281
Email
Director – Secretary/Treasurer
Joanne MacDonnell, Ombudsman
Arizona Ombudsman Office
2020 N. Central Ave., Suite 570
Phoenix, AZ 85004
Phone: 602-277-7292
Fax: 602-277-7312
Email
Director – Conferences and Training
Currently Vacant
Director – Membership
Dennis Nyland, Montana Mental Health Ombudsman
Montana Mental Health Ombudsman Office
1205 8th Avenue
Helena, MT 59601
Phone: 406-444-9669
Email
Director – Outreach and Development
Pamela Woodman-Kaehler, Office Director
Foster Care Ombudsman
West Virginia Department of Health and Human Services
State Capitol Complex
Building 6, Room 817-B
Charleston, WV 25305
Phone: (304) 558-1117
Email
Ex Officio Members
Past President
Robin Matsunaga, Ombudsman
State of Hawaii Office of the Ombudsman
465 South King Street, 4th Floor
Honolulu, Hawaii 96813
Phone: 808-587-0770
Email
Children and Families Chapter
Jill Kehaulani Esch, Esq., Ombudsperson for American Indian Families
Minnesota Office of Ombudsperson for AMERICAN INDIAN Families
23 Empire Drive, #102
St. Paul, MN 55103
Phone: 651-643-2523
Email
Laura Robertson, Child Welfare Ombudsman Executive Director
Arkansas Commission on Child Abuse, Rape and Domestic Violence
University of Arkansas for Medical Sciences
4301 West Markham Slot 606
Little Rock, Arkansas 72205
Phone: 501-661-7974
Email
Education Chapter
Desiree’ Payne, Ombudsperson
Saint Paul, MN Public Schools
360 Colborne Street
St. Paul, MN 55102
Phone: 651-767-8394
Email
Beverly Reeves, Retired Ombudsman
Austin, Texas Independent School District
Email
Federal Government Chapter
Erica Katherine, Ombudsperson
USFDA ORA Ombudsman Program
Building 31, Room 3533
10903 New Hampshire Avenue
Silver Spring, MD 20993
Phone: 240-402-4787
Email
Dr. Belinda M. Robinson, Associate Organizational Ombudsman
Federal Bureau of Investigation | Office of the Ombudsman
935 Pennsylvania Avenue, NW
Suite 1835
Washington District of Colombia, 20535
Phone: 202 324-5298
Email
Health and Wellness Chapter
Rick Dempsey, Director
West Virginia Dept of Health and Human Resources
Mental Health Ombudsman
State Capitol Complex
1900 Kanawha Boulevard East
Building 6, Room 817
Charleston, WV 25305
Phone: 304-558-2159
Email
Paige Marsala, Deputy HHS Ombudsperson
Texas HHS Office of the Ombudsman
15009 Sassafras Trl
Pflugerville, TX 78660
Phone: 512-706-7189
Email
Local Government Chapter
Craig Gottschalk, Assistant Ombudsman
Nebraska Office of Public Counsel/Ombudsman
1225 L Street, Ste #300
Lincoln, NE 60508
Phone: 402-471-2035
Email
Greg McAllister, Advocate
Oregon Office of Small Business Assistance
255 Capitol Street NE, Ste. 151
Salem, OR 97310
Phone: 503-986-5185
Email
Lin Quenzer, Ombudsman
Office of the Mayor, City of Lincoln, NE
555 South 10th Street, Suite 301
Lincoln, NE 68508
Phone: 402-441-8281
Fax: 402-441-7120
Email
Public Safety Chapter
Charlene Burkett, DOC Ombudsman Bureau Director
Indiana Department of Corrections
402 W Washington W7479
Indianapolis, IN 46204
Phone: 317-234-3190
Fax: 317-233-6921
Email
Caitlin Robertson, PhD, Director of the Office of the Corrections Ombuds
Office of the Corrections Ombuds
2700 Evergreen Parkway NW
Olympia, WA 98505
Phone: 360-867-8544
Email