USOA Board of Directors

Director – President

Robin Matsunaga

Robin K. Matsunaga, Ombudsman
Office of the Ombudsman, State of Hawaii
465 S. King Street, 4th Floor
Honolulu, HI 96813
Phone: 808-587-0770
Fax: 808-587-0773

Director – Vice President

Dr. Gerald Papica, Ombudsman Program Director
TN Commission on Children and Youth
Andrew Jackson State Building, 9th FL
502 Deaderick Street
Nashville, TN 37243-0800
Direct Phone: 615-532-1572
Main Phone: 615-741-2633
Fax: 615-741-5956

Director – Secretary/Treasurer

Joanne MacDonnell, Deputy Ombudsman
Arizona Ombudsman Office
7878 N. 16th Street, Suite 235
Phoenix, AZ 85020
Phone: 602-277-7292
Fax: 602-277-7312

Director – Conferences & Training

Kristie Hirschman, Iowa Ombudsman
State of Iowa – Office of Ombudsman
Ola Babcock Miller Building
1112 East Grand Avenue
Des Moines, IA 50319
Phone: 515-281-3592 or 888-426-6283
Fax: 515-242-6007

Director – Member Services

Lin Quenzer, Ombudsman
Office of the Mayor, City of Lincoln, NE
555 South 10th Street, Suite 301
Lincoln, NE 68508
Phone: 402-441-8281
Fax: 402-441-7120

Director – Membership

Ruth Miles, Ombudsman
Oregon Office of Small Business Assistance
255 Capitol Street, NE
Salem, OR 97310
Phone:  844-469-5512
Fax:  503-986-2308

Director – Outreach and Development

Amy Calderwood

Amy Calderwood, Ombudsman
King County Ombudsman’s Office
516 Third Avenue, Suite W1039
Seattle WA 98104
Phone: 206-477-1054
Fax: 206-296-0948

Ex Officio Members

Children and Families Chapter

Patrick Dowd, Director
The Office of the Family and Children’s Ombudsman ( Washington State)
6840 Fort Dent Way, Suite 125
Tukwila, WA 98188
Phone: 206-439-3870
Fax: 206-439-3877

Jill Kehaulani Esch, Esq.
, Ombudsperson for American Indian Families
State of Minnesota Office of Ombudsperson for Families
1450 Energy Park Drive, Suite 106
St. Paul, MN 55108-5227
Phone: 651-643-2523
Fax: 651-643-2539

Public Safety Chapter

Charlene Burkett

Charlene Burkett, DOC Ombudsman Bureau Director
Indiana Department of Corrections
402 W Washington W7479
Indianapolis, IN 46204
Phone: 317-234-3190
Fax: 317-233-6921

Linda Ritchey
, Intake Officer
Alaska Office of the Ombudsman
333 W 4th Ave, Ste 305
Anchorage, AK 99501
Phone: 907-269-5290
Fax: 907-269-5291

Education Chapter

Judi Martin, Portland Public Schools District Ombudsman
Portland Public Schools
501 N Dixon
Portland, OR 97227
Phone:  503-916-3045

Joyanna Smith, Ombudsman
Office of the Ombudsman for Public Education
441 4th Street NW, Suite 723N
Washington, DC 20001
Phone:  202-741-0888
Fax:  202-741-0879

Healthcare Chapter

Roberta Opheim

Roberta Opheim, Ombudsman
Ombudsman for Mental Health & Developmental Disabilities
121 7th Pl. E., Ste. 420, Metro Square Bldg.
St. Paul, MN 55101
Phone: 651-757-1806
Fax 651-296-1221

Federal Government Chapter

Tangita Daramola, Competitive Acquisition Ombudsman
7500 Security Blvd
Baltimore, MD 22104
Phone:  410-786-4050

Municipal Government Chapter

Lin Quenzer, Ombudsman
Office of the Mayor, City of Lincoln, NE
555 South 10th Street, Suite 301
Lincoln, NE 68508
Phone: 402-441-8281
Fax: 402-441-7120